02.05.2024

Hybrid technology still 'not up to scratch' finds Ricoh Europe research

New research from Ricoh Europe has found the majority of organisations lack the technology to support flexible working, with only 30% of European employees saying they have all the technology to collaborate seamlessly when working with other colleagues.

The research, conducted on behalf of Ricoh Europe by Opinion Matters, polled 7,000 workers and 1,800 decision makers across Europe. It finds that flexible working remains a top priority for European workers, with employees citing having more flexible working arrangements, including the ability to plan and schedule to ensure their workplace needs are met in advance of the working day (desk, location, workplace technology), as the primary reason to reconsider leaving their role in the next 12 months.

Despite the value employees place upon working flexibly, many said they still lack the basic tools to do so, with one in five (20 per cent) employees citing they do not have access to essential collaboration software such as Microsoft Teams and Zoom, whilst 29 per cent do not have access to any collaboration hardware/hybrid meeting technology such as video conferencing, despite this being in demand.

Business leaders recognise the problem, with just under one in four (24 per cent) admitting that their collaboration tools are not up to industry standard, which is making it hard for employees to do their day-to-day jobs. However, despite technology stacks remaining unchanged, only 17 per cent of business decision makers cited providing an enhanced employee experience as a strategic priority for the year ahead.

Ricoh's research also emphasises how business leaders should be placing employee satisfaction and experience at the forefront of their agenda this year, starting with flexible working, as nearly a quarter (24 per cent) of employees said that not being forced to work in the office but being given the right technology to work wherever benefits them would be a key way to increase their fulfilment at work.

Nicola Downing, CEO of Ricoh Europe, said: “Organisations have had several years to adapt to flexible working practices, so it’s startling that many are still falling behind in providing even the most basic technologies that facilitate collaboration and communication. Given the significant benefits that flexible working offers, businesses must prioritise the necessary tools and technologies to get the best out of their workforce and retain top talent. Yet, embracing these changes isn’t just about staying competitive, it’s about valuing and investing in the happiness and fulfilment of the people who drive the success of the organisation."

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