Workplace Experience Manager
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Full Time/Permanent
Soft Services
Hard Services
Facilities Management (main)
Hard Services
Facilities Management (main)
£30,000 to £39,999
£30k - 35k per year
North East
Salford
7387
09-08-2022 04:32 PM
06/09/2022 04:32
Workplace Experience Manager
Manchester
Our client is a leading global provider of integrated facilities and corporate real estate management. They are looking for a Workplace Experience Manager to join the team on a prestigious site in Manchester.
The individual will be the point of contact to the Client and Customers in supporting & driving the workplace agenda. The individual must have an exceptional interpersonal skill, with a vision for improvement and innovation, and an analytical mindset; someone who can collaborate and champion change throughout the implementation cycle and journey of workplace modernisation.
Role Summary:
- Liaise with building stakeholders and business contacts in driving the Workplace modernisation strategy
- Manage and coordinate the making of initiatives working with onsite teams to promote and to create a forward planner
- With the support of the teams Event Planner manage/oversee all Events activities on site ensuring a seamless end to end delivery.
- Support the delivery of the One Team ethos
- Develop and nurture business relationships with all stakeholders across the site through these relationships, gain insights into anticipated future requirements and work these into the service delivery strategy
- Support the Workplace team with delivering individual building or site wide projects and initiatives
- Support the Account Manager in driving consistency and standards across the site
- Act as a key point of contact for all customer enquires and direct out to all required points of ownership
- Work collaboratively with customers
- Deliver value to our customers by providing top quality consultancy and acting as a trusted advisor
- Establish and maintain customer relationships by promoting site activities and promoting the wider facilities teams
- Manage team to ensure they deliver with the same customer focus and dedication.
- Proactively work with the site team and customer to ensure innovation and continuous improvement is at the front of delivery
- Accountable for all soft services delivery on the contract including contractor delivery, reporting, meetings, HSE, compliance and auditing (internal and external)
Experience Required:
- Previous experience of Workplace Experience/Building Services in a Corporate environment
- Previous experience in organising, managing events and large meetings
- Computer literate in MS Office Applications
- Always set high standards for themselves and others
- Can inspire others and support new ideas and initiatives
- Can adapt to changing demands and deadlines
- Good understanding of the customers' needs and takes pride in the service delivered to our customers and our customers' customers
- Ability to analyse data, identify trends and convey results, deploying an action plan in a clear, concise and confident manner
- Excellent spoken and written communication skills and the ability to communicate in an effective manner
- Ability to think strategically and independently
- High customer service focused Sound problem solving ability
The offer:-
- Up to £35,000 - Dependent on experience
- 25 + 8 Bank Holidays
Apply with FAO Sharon or call 0161 519 5505
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