Night Shift Helpdesk
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**Night Shift Help Desk Administrator**
**7pm - 7am**
St Helens
Our client employs around 30,000 people in the UK and partners with clients in many sectors across business and industry; hotels, restaurants, commercial offices, sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.
They are looking to recruit a Help Desk Administrator based at a prestigious site in St Helens.
The role of Helpdesk Administrator is to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business.
This is a fantastic opportunity for someone who is ambitious with the drive to progress within the company!
Helpdesk duties:
- Answer customer switchboard calls efficiently and transfer to the correct department
- Ensure QHSE documentation is maintained and readily available using company systems e.g. Hazard Reports, training & competency records, eLogbooks, PPE, toolbox talks.
- Log tasks on Concept Helpdesk system and assign to the correct engineer
- Monitor CAFM system on site including PPM records and reactives ensuring that we remain within contractual SLA
- Running CAFM Reports as required.
- Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
What you will need:
- UK / EU citizen or valid work permit
- Administration experience
- Excellent communication skills - both written and verbal
- Customer service experience
- Good working knowledge of Microsoft Office
The offer:
This is a Permanent position
Night shift - 7pm-7am
Up to £29,000 - Dependent on experience
Apply with CV FAO Sharon or call 0161 519 5505
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