Trainee Administrator

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Full Time/Permanent
£20,000 to £29,999
£20k - 22k per year + Overtime
Greater London
22-06-2022 04:43 PM
20/07/2022 04:44

Trainee Administrator / Booking coordinator

Fulham - SW6

£20,000-£22,000 + Monthly Bonuses

Monday to Friday - 8am-5pm / 9am-6pm

Our client is looking for a Trainee Booking coordinator to join a busy, expanding team in a highly ambitious company in its 3rd year of expansion. 

Their clients mostly comprise of the Super-Prime sector in Central London (zone 1). They are growing very fast and are looking for a new team-member to grow with them.

Your main duty will be acting as first point of contact for their esteemed clients (acting as client manager), booking in new jobs and managing existing works.  You will be responsible for liaising with the engineers and maintaining their schedule efficiently.

The company is 100% focused on delivering outstanding service and the right candidate will need to be proactive, able to manage multiple tasks with customer service at the heart of everything they do.

The company is growing fast and you will be joining an energetic and hard-working team. There is room for your growth and opportunity to develop your project management, time management, customer service, client relationship management skills. They need a motivated candidate to deliver their service goals to the highest standards. 

You must be excellent on the phone, friendly, fun, super organised!

Job Responsibilities:

  • Managing telephone and email enquiries, assisting customers efficiently and professionally

    Processing new customer bookings and coordinating / Project managing existing works

    Being the intermediate between engineers, customers and tenants

    Ensuring the service system is updated and records maintained on each job

    Checking all job-related documents and preparing quotations

    Following up quotations and promoting client Services

    Providing a high level of customer service at all times

Person Specification:

  • Ability to establish and maintain good client relationships both internally and externally
  • Previous working knowledge of planning work schedules
  • Previous experience within the FM or M&E industry (ideal)
  • Excellent communication skills (verbal and written)
  • Ability to develop effective working relationships across management and staff
  • Ability to deliver quality results under pressure and prioritise work
  • Capable of delegating duties and tasks to other staff
  • Competence in Microsoft Office products especially Outlook, Word and Excel
  • Excellent time management skills

For more information on the role, please contact the office and ask for Josh, or call on 0208 092 6500!

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