Front of House Supervisor

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Soft Services
Facilities Management (main)
£30,000 to £39,999
£33k per year
Greater London
London Bridge
24-05-2022 03:50 PM
21/06/2022 03:50

Front of House Supervisor

London, EC3

Fixed Term Contract - 12 months

28K - 33K

Our client are looking for a Front of House Supervisor to working in a high end corporate office in the city of London.

Key Responsibilities

  • Manage and mentor an onsite team of 2 FOH team members, leading them in their daily tasks
  • Be a key driver in delivering a customer excellence culture
  • Ensure team members provide excellent reception service to internal customers and external guests i.e. greeting visitors, answering telephone calls, booking meeting rooms, directing calls etc
  • Manage the room reservations via email and Condeco, ensuring the bookings are processed accurately and any amendments are communicated to all parties
  • Coordination and arrangement of onsite facilities such as kitchen area e.g. zip tap, meeting rooms, first aid boxes and liaising with building management
  • First point of contact for maintenance and facilities issues, reviewing, and forwarding RAMS for onsite works to the gatekeeper to issue and approve, liaising with building management, ensuring the maintenance issues are dealt with in an appropriate and timely manner, owning these issues and also escalating where appropriate
  • Delivery Induction and building tours to new employees where required and responsible for requesting, issuing, and monitoring of access cards
  • Assisting with events and large-scale meetings such as group wide events or senior management meetings and ensuring all hospitality is arranged and onsite where needed.
  • Liaising with and supervising contractors on site, ensuring they deliver an excellent service.
  • Assisting with office moves.
  • Ensuring floor walks, meeting room checks, consumables and stationary audits are carried out daily, actioned accordingly and monitored.
  • Make recommendations to improve the efficiency of set routines and work schedules and to look for continual improvement.
  • Deal with internal and external customer queries, concerns and complaints.
  • Recruitment, induction and training of receptionists
  • Appraisals and performance management of staff, including monthly meetings
  • Leading, monitoring, motivating and inspiring the team, providing guidance and support
  • Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services
  • Produce, manage and operate the reception rota, checking future planned absences, planning cover and ensuring overtime is provided when necessary
  • Manage the implementation for any change or upgrade in software systems
  • Producing monthly and ad hoc reports on service usage & service issues to ensure that customers and management receive appropriate information in an accurate and timely manner

If this position is of interest, please apply or call the office asking for Jake.

0208 092 6500

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