Contract Support / Facilities Coordinator
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Soft Services
Operations
Facilities Management (main)
Contract Support / Contract Admin
Swansea - SA7
£23,000-£26,000 PA
Monday to Friday - 40 hours per week!
Our client is looking for a Contract support to join a busy, expanding team to support with the smooth delivery of multiple projects and small works that they support their client with - the successful candidate will ideally come from a facilities management or M&E background and have experience working under pressure and against rapidly changing demands and priorities. This is an exciting opportunity to join a expanding business with aspirations to further growth and to progress within the role.
The successful candidate will join a multi-disciplined team, covering national and sometimes International projects.
Job Responsibilities:
- Efficiently manage and schedule operative works based on client locations
- Respond to service calls from Help desk and assign jobs to engineers
- Act on emergency/reactive work requests
- Ensure job board is maintained accurately daily
- Regular liaison with engineers to monitor daily schedule planned activity is up to date
- Amend schedules to cope with any reported discrepancies from plan
- Escalate any service failings immediately to the operations and commercial teams
- Timely escalation of any issues to the appropriate management team
- Work with the head of operations in solutions to improve the CRM and job board system
- Liaise with Technical Teams and Head of Projects
Person Specification:
- Ability to establish and maintain good client relationships both internally and externally
- Previous working knowledge of planning work schedules
- Previous experience within the FM or M&E industry (essential)
- Excellent communication skills (verbal and written)
- Ability to develop effective working relationships across management and staff
- Ability to deliver quality results under pressure and prioritise work
- Capable of delegating duties and tasks to other staff
- Competence in Microsoft Office products especially Outlook, Word and Excel
- Excellent time management skills
For more information on the role, please contact the office and ask for Josh!
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