Regional Facilities Manager
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Facilities Management (main)
Estates, Property
The Role: Regional Facilities Manager
Sector: FM
Location: Midlands
Salary: £45,000 to £50,000
Our client is a one stop solution across Facilities and Real Estate Management, and they are continuing to grow through winning new contracts. We are looking for a strong FM Operator to join the team in Midlands as a Regional Facilities Manager.
This role is responsible for managing all aspects of FM operational delivery and client relationships for a portfolio of client locations. You will have full responsibility for any Facilities & Workplace services, including the performance of outsourced suppliers, your clients’ satisfaction and service experience, and the commercial performance of each location and your team.
Supported by a strong team, you will take a leading role in the contract’s success, including but not limited to; client engagement, supplier relationship management, owning all escalations, monthly reporting and account plans.
You will mobilise new client locations to the agreed specification and take all opportunities to demonstrate the group as a best in class, complete property solution. You will network within your clients’ organisation to achieve excellent relationships, delivering Instant’s values and keeping a firm focus on the statutory and commercial aspects of each contract. You will succeed through supporting the creation and implementation of business resilience processes.
Key responsibilities
- Create excellent relationships with outsourced or client’s suppliers, driving performance, communication and motivation, despite the challenges which will arise in a Retail portfolio.
- Ensure all hard & soft Facilities services are delivered to specification and planned/reactive activities meet SLAs and agreed process, cost & reporting requirements. Make interventions as required.
- Own the performance of all building and service-specific compliance activities (incl remedial actions)
- Proactively address service issues, complaints/escalations or failed contractor visits, including agreeing and overseeing that action plans are delivered. Take ownership for improving processes and their resilience to prevent repeated service issues occurring.
- Manage landlord services & third party/tenant relationships; ensure service charge obligations are met.
- Take an active role in the development and delivery of an Account Management Plan: develop client relationships with decision makers/influencers creating trust and ease of business.
- Be highly visible across your portfolio. Proactively seek to improve the working environment via ongoing visits and remote engagement. Act on all feedback & observations.
- Coordinate & support onsite inspections/assessments (Fire Risk Assessment, Monthly Cleaning audits etc.)
- Support incident management, including out of hours on a rotation basis: Take ownership for client communication, service providers’ response and any Incident Reports/handover notes.
- Provide accurate and useful monthly/quarterly internal/external reporting.
- Responsibility for commercial activity on your portfolio: Review and scrutinise all costs, assess value, need and priority. Seek approval from clients for recharges with confidence and understanding.
- Identify opportunities for selling additional services and facilitate their implementation.
- Support client H&S activities (H&S Audits, Participation in H&S committee, Accident Investigation etc.)
- Ensure adherence to all regulatory Compliance and H&S requirements.
Experience & Background
- Superior client relationship management skills, with an awareness of Account Management principles.
- Great hard & soft Facilities Management experience essential. Working technical knowledge essential. IWFM qualification desirable.
- Experience in managing effective and positive relationships with outsourced suppliers, Helpdesk etc.
- Good working knowledge of H&S in the workplace is essential. IOSH/NEBOSH desirable.
- Experience of property operations in a Retail environment advantageous.
- Previous incident management experience/responsibility would be advantageous.
- Experience of creating operational reports for external stakeholders
To apply, send your CV to sheila@corecruitment.com
You must be able to live and work without restriction in the UK
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