Contracts Manager
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Hard Services
Facilities Management (main)
Engineering, Maintenance
- Contracts Manager
- £45,000 -£55,000 + Car allowance
- Home based
- Portfolio predominantly across the South of England – Milton Keynes is a central point
We are currently recruiting for a Contracts Manager to cover a portfolio of commercial banking properties across the UK. Covering from the Midlands to London (across the east side of the country only), you will be remotely managing the hard services for 310 banking branches. The midpoint of the sites is Milton Keynes.
You will be managing a portfolio of properties serviced by M+E engineers a key part of your role will be to manage the KPI’s of the engineering delivery, ensuring you are working within service level agreements. Client management and liaison is also a key part of the role, working with the customer and managing their expectations. While the role is home based you will travel between sites and meet with the customers face to face as required.
This role is the first Contracts Manager role in the South for the business (which is predominantly Northern based), so as the contracts grow in the South so will this role, this provides great growth and promotion opportunity for this role.
The main emphasis of the role is client liaison and customer satisfaction. This role would really suit someone who is customer focused and can deliver KPI’s. While technical experience is an advantage it’s not essential so would also suit an ambitious FM looking to step up into a Contracts Manager role
Duties of the role include:
- Client liaison and expectation management
- Reporting and data management
- KPI Management
- Managing the M+E Maintenance across the commercial portfolio
- Compliance management of the building assets
P+L is managed by the Account Director so this role is more focused on service delivery.
The Candidate:
The ideal candidate will have the following skills and experience:
- Sound understanding of PPM’s and FM
- Understanding of technical issues
- High level of customer services
- Able to drive and willing to visit any site in the portfolio as required
- Able to work remotely
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