FM Regional Officer

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Full Time/Permanent
Estates, Property
£20,000 to £29,999
£26586 per year
South East
Ashford, Kent, South East
14-01-2022 10:35 AM


At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

Are you looking for an organisation that cares about the work-life balance of its workforce? An employer who offers structured personal development, progression opportunities and outstanding training? Well look no further!

Life moves fast at HMRC which is why we’re the largest Landlord in Government! We’re looking to recruit Property Specialists, Project Managers, Facilities Managers and Engineers along with candidates with expertise in a wide range of property related services that can work at pace in a fast paced and agile workplace.

Job description

The role of the FM Regional Officer is to support the delivery of an excellent facilities management service allowing customers to perform at their best, enabling the delivery of HMRC business objectives.

As part of this you will support oversight of performance of the hard and soft FM contractors, ensuring coordinated joined up delivery to our customers, as well as supporting escalations through the contractual process as required, managing and owning escalated issues to resolution where appropriate and ensuring effective risk management is applied.

The FM Regional Officer will be a key figure in responding to any incident that occurs and have day-to-day responsibility for ensuring, seeking and providing assurance about their site to ensure compliance with legal and departmental standards in the areas of mandatory and statutory compliance, fire safety and building related health and safety.

The successful candidate will be expected to effectively manage risk to people, data and property.


As our IBF FM Regional Officer you will be responsible for, but not limited to:

  • Providing a visible presence for our customers ensuring the best quality of service and excellent customer communications

  • Collaborating with other teams and departments to integrate customer services at the local level

  • Providing a proactive local interface with hard and soft FM suppliers and landlords integrating service provision to customers

  • Planning, approving and delivering Minor New Works within budget

  • Collating and communicating appropriate management information to enable the effective management of the estate and suppliers

  • Identifying and managing customer service and FM risks

  • Support with customer feedback and complaints

  • Support the monitoring of suppliers KPI’s; supervising regular supplier assessment, analysis and reporting

Essential Criteria

  • Experience within a facilities management / health and safety function

  • Clear demonstration of FM Skills in both meeting customer needs and managing supplier relationships

  • Demonstration of strong customer relationship management and customer service ethos.


If not already held, you must be willing to obtain IWFM Level Certificate 3 or equivalent within 24 months of taking up the post.

Our Offer

While we work hard at HMRC we respect your work-life balance and offer flexible working conditions reflecting the best in the sector.

We offer you structured personal development, progression opportunities, and outstanding training.

Working Pattern

This site will be operational 24/7, 365 days of the year so to achieve our Customer Service ambitions the successful candidate for this vacancy will be expected to work full-time, in a flexible way. This would see staff working Mon-Fri with flexibility for evening and weekend work, and occasional bank holiday work in line with business need.

In addition to this, you will need to be available for out of hours ‘On Call’ as needed in order to respond to any incidents.

Should you have any questions in relation to this, please contact the vacancy holder.


  • Learning and development tailored to your role

  • An environment with flexible working options

  • A culture encouraging inclusion and diversity

  • A Civil Service pension

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