Account Manager
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Full Time/Permanent
Hard Services
Facilities Management (main)
Facilities Management (main)
£50,000 to £74,999
£40k - 50k per year
North East
Liverpool
4980
03-12-2021 01:31 PM
31/12/2021 01:31
Account Manager
Liverpool
You will be working for one of the largest Facilities Maintenance Companies in the UK. They are a nationally established company who specialise in the Commercial, Industrial, Retail, Government, Healthcare and Educational sectors.
They are now looking to recruit an experienced Contract Manager for a highly prestigious contract. They are looking for a Manger with TFM experience and a Hard Services background with a knowledge of soft services to cover the North West area.
This is a fantastic opportunity to work for a well established company with great opportunity for progression!
- To manage the client service delivery over a number of locations, ensuring all available resources work in a collaborative manner
- To be accountable for the financial performance of the contract
- To develop meaningful and sustainable relationships with the Client and related Client organisation
- To ensure mobile & site based personnel manage the contract to the Service Level Agreements (SLAs) as they apply to technical and related services
- To monitor and develop direct reports through training and regular reviews
- To deliver training and corporate briefings
- To ensure that all risks relating to safety, health, environment and quality are effectively managed through the use of risk assessments, PPE, training and company procedures to ensure a safe working environment for both employees and clients
- To review the monthly audit checks demonstrating legislative compliance within scope of service delivery streams and to escalate to the portfolio director as necessary
- To work with the mobile & on-site teams in planning, implementing and monitoring the standards of all works relating to the PPM schedule and reactive works
- To work with the operational and support teams to ensure all completion times for planned, corrective and reactive works are correctly logged and recorded within the company's asset management system
To establish, operate and maintain procedures for the effective planning, organisation, control, monitor and review of the services
- To review the interface with third party suppliers and sub contractors
- To drive successful contract negotiations and business improvement initiatives
- To manage any support functions as required to deliver a coherent service
- To maintain commercial understanding of the client contractual deliverables across all services
- To maintain and agree a clear business plan for the appointed contract
- To work with operational management to develop performance measurement and improvement objectives in line with business plan through positive collaboration
- To review contract performance monthly with the account director and agree future plans
- To drive profit improvement through both sales generation and cost saving initiatives in a collaborative manner with the operations teams
- To ensure compliance with all statutory and company procedures across the stakeholder groups
- To set, monitor and control SLAs seeking opportunities to provide added value across the delivery stakeholders
- To understand and meet customer requirements, utilising various feedback mechanisms to enhance service delivery
- To regularly meet with the client to further understand their organisation and requirements
To develop effective working relationships with operational personnel, business partners, suppliers and sub contractors to improve operational performance.
Qualifications:-
- Must have a discipline - Electrical / AC / or Gas
- Team working experience
- Must have the balanced ability to think clearly in extreme circumstances
- Working knowledge of Microsoft Office, including Word and Outlook
- Experience of using a CAFM system
- Good experience and track record in working in Facilities Management
- Good knowledge of building services and legislation
- Professional qualifications and background
The offer:-
- Up to £50,000 - For the right person
- Company Vehicle or Car Allowance
- 25+8 Bank Holidays
- 5% Bonus
Apply with CV FAO Sharon or call 0161 519 5505
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