FM Delivery Manager

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Estates, Property
£30,000 to £39,999
£33080 per year
South East
Dover, Kent, South East
29-11-2021 11:03 AM


Are you looking for an organisation that cares about the work-life balance of its workforce? An employer who offers structured personal development, progression opportunities and outstanding training? Well look no further!

Life moves fast at HMRC which is why we’re the largest Landlord in Government! We’re looking to recruit Property Specialists, Project Managers, Facilities Managers and Engineers along with candidates with expertise in a wide range of property related services that can work at pace in a fast paced and agile workplace.



At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

Job description

To ensure delivery of an excellent facilities management service to our customers for both Hard and Soft FM Services in order that customers can perform at their best, enabling the delivery of HMRC business objectives.


This is a 2 year fixed term contract.


As our FM Delivery Manager you will be responsible for, but not limited to:

• Provide a visible presence for our customers ensuring the best quality of service and excellent customer communications.
• Collaborate with others to integrate customer services at the local level including:

- With Support Services (access control, mail, FF&E, utilities).
- With Project Delivery (projects including Workplace Improvement Programme and office closures).
- With CDIO (IT service delivery)
- With Estates Transformation (testing and commissioning of new facilities).


Person Specification

Essential Criteria

•Recent substantial experience within a facilities management / contract management function.
•Clear demonstration of FM Skills in both meeting customer needs and managing supplier relationships.
•Contract/Supplier Management.
•Demonstration of strong customer relationship management and customer service ethos.
•Understanding key performance related schedules within contracts including assurance of KPIs/SLA’s.

Our Offer

While we work hard at HMRC we respect your work-life balance and offer flexible working conditions reflecting the best in the sector.

We offer you structured personal development, progression opportunities, and outstanding training.

Working Pattern

To achieve our Customer Service ambitions the successful candidate for this vacancy will be expected to work full-time, in a flexible way. This would see staff routinely working Mon-Fri but allow flexibility for evening work up to 8pm and occasional Saturday work in line with business need.

In addition to this, you will need to be available for out of hours ‘On Call’ as needed in order to respond to any incidents.

Please note, this post requires Basic level of security checks however there will be a requirement for this to increase to SC level once in post.


• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

• 25 days annual leave, increasing 1 day per year up to a maximum of 30 days

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