Community Manager
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Events
Estates, Property
The Role: Community Manager
Location: London
Sector: Property - Co-living
Salary: £25,000 +
Our client is changing the way people live and work. Due to their continued success and growth we are helping them find a Community Manager for their stunning co-living developments.
This role exists to ensure seamless and positive member experience throughout their journey.
Creating a positive brand image and awareness, whilst setting standards and expectations for all members.
The ideal candidate will have some exposure to residential lettings or a background in hospitality and a huge amount of energy and passion for the best-in-class customer service.
Responsibilities:
- Engage with all members, making them feel at home and as a part of the global community.
- Be a source of support and the first point of contact in helping to resolve any issues that may arise during a members stay.
- Create and establish processes to increase efficiency and productivity of the community department.
- Conduct operational inventory checks in a timely manner to ensure apartments are ready for move.
- Support in renewals and retention rates
- Plan, organize and execute events
- Provide a memorable and frictionless move-in/move-out process.
Key Attributes
- Confident
- Team management skills and hiring
- Big picture thinking
- Customer focused - service oriented / hospitality mindset
- Creative problem solving
- Creative thinking
- People person, extroverted
- Empathetic, patience, warm
- Representable brand ambassador
Measure of success
- Flawless customer experience from start to finish
- Ensuring all complaints are handled in an effective and satisfactory manner
- Ensure as many check-ins and outs are done in person
- Connecting community tenants with each other
- Increased renewal rates
- Increased positive brand image and awareness
To Apply please send your CV to paris@corecruitment.com
You must be able to live and work without restriction in the UK
To view all our vacancies, go to www.corecruitment.com
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