Contract Support Administrator
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Full Time/Permanent
Administration
£20,000 to £29,999
£20k - 23k per year
West Midlands
Birmingham
4518
12-10-2021 03:27 PM
09/11/2021 03:27
Contract Support
Salary up to £23,000
Mon - Fri
Contract Support Position Concept
The purpose of this role is to provide exceptional customer service and comprehensive financial and administrative services to the client and the contract. In order to be successful in the role it is key that the Contract Support understands procedures, processes and operates them to the required standards.
Contract Support Key Tasks
Contract
- Identify and help drive implementation of savings opportunities to ensure customer and client financial savings targets are maximized.
- Drive high quality commercial performance through understanding the contractual commitments, better buying and use of preferred suppliers.
- Compiling of the Contract Review Business Unit pack
- Conducting supplier surveys
- Compiling of the Customer Monthly Management Report
- Liaising with the client regarding payment of invoices
- Site inductions
- Helpdesk: including but not limited to; logging, distributing and closing of reactive calls on desired system.
- Continually develop systems to maximize efficiency benefits for the customer and client.
- Update labour allocations to ensure accurate client reporting
Finance
- Support the preparation and delivery of monthly Contract Reviews.
- Co-ordination of the billing application, calculating margins, raising invoices and submitting to client
- Chasing of debt to keep within contractual terms
- Creation and review of management reports such as P&L, WiP, Unbilled Revenue, Debt, OPO's & Invoice Pool
- Raising Purchase Orders
- Reviewing open Purchase Orders
- Policy and procedure compliance
- Processing supplier invoices and resolving any queries
- Comprehensive spend tracking
- Weekly report submission to include WiP, Unbilled Revenue, Debt, Invoice Pool and OPO updates
- Reporting on In Scope and Out of Scope works
- Drive high quality financial performance to influence P&L result.
- Ad-hoc reporting as requested by Business Unit or Business/Finance.
Quality
- Co-ordination of sub-contractor files, ensuring they are statutorily compliant with QHSE requirements
- Reporting and management of work management system
- Logging hazards & customer feedback on the QHSE Management Portal
- Subcontractor reviews
- Log books compliance
- Maintain eLogbooks
People
- Timesheets
- Organising training for the team
- Updating of the team attendance planner
- Arranging agency cover and submitting hours on portal
- Culture carrier and promotes best practice
Other
- Obtaining supplier quotes and uploading onto the internal system for client approval
- Maintaining the stationery supply
- Reception cover if applicable
- Updating Portals as and when required
- Constantly improve quality, service and efficiency.
Personal Qualities:
- Educated to GCSE level with passes in both Maths and English
- Highly computer literate
- IT Skills to achieve key tasks and give the business a sound reporting base.
- Superior written and verbal communication skills with strong oral presentation skills.
- Capable of working in a matrix environment.
- A basic understanding of business and customer-facing environments.
- Used to being a part of a high-performing team.
- Customer focus skills with a passion for customer service.
- Effective communication skills enabling the individual to work with clients, suppliers, and staff at all levels
- Self-motivated and ambitious
- Results/task orientated, with attention to detail and accuracy
- Excellent time management and organisational skills
- Commitment to continuous improvement
- Ability to work as part of a team, as well as independently
- Calm manner, able to work under pressure and with changing demands and priorities
- Confidential and discrete approach
- The individual must be willing to undertake travel as the role/business requires
- Desirable - higher educational qualifications to A level or degree (or equivalent)
- Desirable - Formal training in the use of Excel, Word and presentation software packages
- Desirable - Understands the requirements of operating in a contract environment.
- Desirable - Previous experience of a service industry role using operating systems such as Dynamics AX.
· Individuals who can demonstrate commitment and willingness to learn; but do not meet all the requirements may be considered subject to client approval.
If you are interested in the Contract Support role, please apply with your CV or call Sion on 01218091999
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