Administrator / Help Desk
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Admin Help Desk
Salary £9.16/hr
Job specific duties and responsibilities:
- Provide a friendly and professional point of contact for customers for any queries or concerns.
Interpret and log work order requests, inputting details into an in-house system, providing and tracking regular updates to the status of the request through to work complete status in line with Service Level Agreements (SLAs).
Liaise with wider team members to ensure the best resolution, consistent with the contract.
Completing all administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to work orders, purchasing and finance tasks
Liaise with relevant Contract staff and subcontractors in relation to all aspects of service requests and that rensure required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
Carry out monitoring of CAFM (Maximo) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's
To support the planned maintenance programme by scheduling activities for engineers, sub-contractors and site managers.
To comply with company procedures to ensure that all risks relating to safety, health, environment and quality are effectively managed through the use of risk assessments, PPE, training and company procedures to ensure a safe working environment.
Qualifications or Required Experience:
3 GCSEs at grade C or above or equivalent
Relevant customer service experience
Good written and verbal communication skills
Self-motivated, professional and enthusiastic
Positive team member but with the abiliy to work on own initiative
Willingness to learn and embrace change
Able to work in a fast-paced environment
Able to use a range of IT software and packages
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