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Would you be interested to join a leading facilities management company with a reputation for excellence?
We are currently recruiting for a Resource Planner to join a passionate and driven team in London on a permanent basis!
Your primary responsibilities will include:
Effectively manage a significant workload in a fast-paced environment.
Analyse jobs, both reactive and PPM, and allocate to the correct engineer resource based on location, skill, priority, and customer requirements.
Prioritise numerous competing tasks; continuously monitoring the progress of work whilst communicating any delays to the relevant people.
Work in conjunction with the Operations/Delivery Managers to ensure seamless management and delivery of contracts.
Escalating customer complaints/escalations through the relevant processes.
Ensure clear and concise quality updates are reflected on the tasks to show true job progression.
Raise purchase orders within the system for materials for the engineers to complete their jobs in a timely manner ensuring costs and contract thresholds are adhered to.
Reporting any scheduling issues or call progression problems to the relevant person as appropriate.
Experience working within a Scheduling/coordination/dispatching environment is essential, FM experience is advantageous.
Basic understanding of the M&E industry is advantageous.
Good understanding and experience of Microsoft Office software packages, general IT knowledge & use of CAFM desirable.
Self-motivated and enthusiastic
Excellent communication skills
Security Clearance to NPPV/2, or Non-Police Personnel Vetting to Level 2 required to be undertaken.
32 days holiday
Employee Referral Scheme
Learning and development opportunities
Supportive working culture and future progression opportunities
Mobile, legal, bicycle, breakdown, and retail discounts
Eye test and glasses reimbursement
Cycle 2 work scheme
If you would like to apply for this vacancy, please send your CV or call Jak Walsh on 01223 827 339
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