Helpdesk Administrator
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Help Desk Administrator
The Company
You will be working for a privately owned and fiercely independent nationwide supplier of maintenance services. They serve corporate, public sector and managing agent clients, with sites from Aberdeen to Cornwall and Kent. Their clients rely on them to manage offices, commercial properties, retail sites, schools, universities, hospitals, hotels, laboratories, luxury residential units and historic listed buildings.
Job Description
You will be part of a team providing a central point of contact for our clients, engineers and department. The Help Desk is a fast-paced department dealing with incoming calls and emails quickly and efficiently to ensure the highest quality of standards are kept.
Key Responsibilities
Respond to phone calls, emails and electronic forms
Deliver outstanding customer service by responding promptly, remaining courteous and professional at all times
Logging all requests in the appropriate software, ensuring all relevant information is recorded. Requests are categorised accurately and prioritised in accordance with their agreed impact and urgency
Ensure that all owned requests are resolved
Escalate requests where a satisfactory resolution has not been provided or where a higher level of management input is required
Use effective communication to proactively manage customer expectations
Necessary Skills
Experience working on busy FM helpdesk
Proven ability to accurately follow procedures
Comfortable and professional on calls and emails
Adaptable and flexible to change
Ability to work under pressure with a can-do attitude
Organised and able to multitask
Excellent time management
Work well as part of a team
The package
Salary £20,000
28 days holiday
Company pension
Monthly bonuses
If you are interested in the role, please apply with your CV or call Jak Walsh on 01223 827 339.
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