Refrigeration Technical Support
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ICT, Technical
Refrigeration Technical Support
Heywood
Due to continued growth within the highly a successful Refrigeration department of the company , we have an opportunity for a motivated, experienced candidates to join the team.
If you are able to work in a fast-paced environment, then this is a great opportunity to join a well-established company that can offer you some excellent benefits!
Main purpose of this role:
To work as part of a team delivering a first class, professional customer service, using a range of communication methods, to ensure that, where possible, customer enquiries are resolved at the first point of contact or within a timely manner.
Key Responsibilities:
- Answer parts/technical queries from existing and prospective customers.
- Provide pricing and delivery information.
- Process orders accurately.
- Communicate and co-ordinate with internal departments as well as suppliers.
Requirements:
- Able to work as part of a team.
- Good communication skills, both written and verbal.
- Be polite and friendly.
- Pay attention to detail and accuracy.
- Possess good listening skills.
- Confident on the phone.
What we need from you:
- Previous Commercial Refrigeration (whether desk-based or field based) experience.
- The ability to understand customer needs, with excellent listening and questioning skills to build rapport and provide the right solution, showing commitment to do the best for them.
- Effective verbal and written communication skills.
- PC skills and working knowledge of Microsoft Office suite (experience of Pegasus/Aeromark also preferred but not essential).
- A good team player with a proven ability of building effective working relationships.
Apply with CV FAO Sharon or call 0161 519 5505 for more information
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