Service Support Manager
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Facilities Management (main)
The Role: Service Support Manager
Location: London
Sector: Facilities Management
Salary: £27,000
My client is an independently owned cleaning and support services company with an excellent reputation and an enviable client list. We are looking for a bright Service Support Manager to join them as they continue to grow and develop bespoke client solutions.
Service quality and attention to detail, delivered with a proactive, 'can do' attitude set them apart, they behave and perform differently from other companies – placing customers, colleagues and technology at the heart of the business.
Your responsibilities will include:
- Overseeing and assessing all works carried out by operatives to ensure high standards of work are undertaken and maintained
- To take full responsibility and accountability for managing the delivery of Cleaning and Support services to site, ensuring all services provided are delivered at least to the agreed service standard in an efficient, professional and customer focused manner
- Ensuring that staff have been trained to NJC standards and identify training needs to support career development
- Being a Health and Safety ambassador and take a proactive approach to Health and Safety Management and promote good habits and methods of work
- Being responsible for staff recruitment, selection and induction, to ensure correct staffing levels are maintained, and absence cover
- Ensuring the safety, welfare and good performance of all staff reporting into you
About you:
- IOSH qualification preferable, or working towards
- Ability to interact effectively at all levels with clients, staff, and members of the public and to represent NJC in a competent and professional manner.
- A good leader who understands how to encourage and influence people to get the best from them
- Good communication skills, written and oral, at all levels and through use of IT
- Ability to react effectively to problem situations and emergencies.
- Ability to use full range of cleaning products and machinery and to train others accordingly
- Able to establish a rapport with service users as necessary e.g. clients and members of the public
It’s a great time to join this agile company – send your CV to me: sheila@corecruitment.com
You must be able to live and work without restriction in the UK
Only shortlisted candidates will be contacted.
To view all our vacancies: www.corecruitment.com
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