FM Contracts Manager

Full Time/Permanent
Facilities Management (main)
Estates, Property
Contracts, Projects, Bids
£50,000 to £74,999
£50k per year + Bens
All London
22-04-2021 09:24 PM
20/05/2021 09:24
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The Role: Facilities Contracts Manager

Sector: FM – Leisure & Entertainment

Location: London + Nationwide Travel

Salary: £50,000pa

I am working with an international entertainment group who have serious weight behind them and an exemplary property portfolio. We are looking for a strong and innovative FM Contracts Manager to join a busy and dynamic team. This is a crucial time for the group as they ready themselves to greet their audience and then roll out an impressive programme that includes improvements, upgrades, innovations and efficiencies.

The FM Contracts Manager is a key appointment and will play a huge part in the transformation plans.

All about you:

You will be motivated, resourceful, diligent and professional. You will build stakeholder relationships at all levels and have a wide spectrum of skills and experience. A highly organised and skilled negotiator, you will KNOW what excellent FM contracts look like and be keen to pay attention to every detail as you will confidently manage the tender process from A to Z.

Biased towards Hard Services and M&E you will be able to demonstrate your experience of project management and have exceptional knowledge of regulatory frameworks, current legislation and industry guidelines. You will always strive for ‘A Better Way To Do FM’.

All about the Role:

The role will be responsible for the professional and diligent oversight of facilities service contracts for the estate – over 50 unique properties in total. Fresh thinking and innovation will go a long way here.

Key Responsibilities:

  • Establish and maintain supplier relationships by serving as a single point of contact for contractual matters
  • Deliver comprehensive management information (reporting) for key stakeholders across the business
  • Oversee the contract lifecycle for all major FM contracts including procurement and tender processes
  • Manage small capital projects as and when required and take an active role in the delivery of the capital programme for all relevant M&E works
  • Influence the strategic direction of FM using your experience to innovate and introduce new systems and technologies
  • Support our venue technical teams as they manage day-to-day building and engineering issues and maintain an active approach to cost, quality and risk
  • Work collaboratively with the Group Operations teams, including Risk, Property, Procurement and Facilities, to establish standardised approaches to management, operations and issue resolution
  • Deal with and support the wider Group Ops team in emergencies as they arise, sometimes out of hours
  • Co-ordinate regular sessions with the venue teams

Qualifications & Experience:


  • Good level of education, preferably to degree level or equivalent
  • Ideally at least five years relevant Facilities Management experience
  • Excellent communication and stakeholder management skills
  • In depth understanding of contract management and administration, KPI/SLA structures
  • A relevant health and safety qualification (IOSH/NEBOSH preferred)

Highly Desirable

  • Hard services (M&E) bias
  • Proven track record of delivering complex contract tenders
  • Conversant with prevailing industry guidance and legislation
  • BIFM / IWFM / RICS accredited/qualified


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