Field Operations Manager
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Field Operations Manager
Location: London
Salary: £35,000-£45,000
Rapidly growing UK business - home installations and repairs.
This role has an in-house team of 8 Field Service Engineers, which will increase to 11 this year. In addition, you will also account manage a 3PL that provide a similar number of Engineers. There will be approximately 25,000 customer appointments in 2021.
- The core responsibilities are to engage, motivate and develop your teams to help deliver record growth and build an even better service.
- You will have at least 3 years’ experience of managing a team, a proven track record of delivering against targets and creating and leading a change program.
- With your knowledge of what good looks like, you will transform a hardworking small business to a slick SME with high quality, safe, cost effective and repeatable experiences.
- Away from the field, you’re able to gather and interpret data to help make decisions, build action plans and target areas for improvement.
- You will create timely and engaging reports that you will present to the leadership team.
Experience:
- Proven experience in a similar role.
- Proven experience of day-to-day management of in-house team of field service engineers.
- Design and improving an in-home customer experience.
If you are keen to discuss the details further, please apply today or send your CV to gemma@corecruitment.com
Our client’s use us as we are specialist recruiters within our sectors, if you are thinking of applying for this role then please only do so if you have relevant sector experience. We are receiving a high number of applications and unfortunately cannot respond to everyone.
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