Out of hours Helpdesk Operative
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Out of hours Help Desk Operative
Kingswood,Surrey - KT20
£20,000 - £25,000 per annum (dependent on experience)
Core hours: Mon-Fri 19:00-07:00
The successful candidate will join a soft services Helpdesk team providing support all over the country for one of the fastest growing facilities companies based out of the South.
As an Out Of Hours Helpdesk Operator, you should have a solid Facilities, Helpdesk or Maintenance background combined with good phone manner and be able to handle pressure well.
A problem-solving attitude with an ability to take ownership of issues and achieve specific goals within the role. Ultimately, you should be able to ensure high quality help-desk support throughout all hours of the night on behalf of the company in a professional manner to help ultimately develop the business.
Key Responsibilities:
- Be able to receive and process all requests for Maintenance & FM services.
- Undertake general admin and upkeep of systems.
- Deal with customer/tenant calls, refer to managerial staff where necessary, and complete call out documentation.
- Encourage and maintain good working relationships with all users of the Helpdesk services and staff.
- Always maintain a professional attitude.
- Have good communication skills to enable the Helpdesk service to run efficiently.
- Have a professional and friendly telephone manner
Qualifications/Person Specfication:
- Facilties Maintenance/Helpdesk experience required
- Basic experience of Microsoft Word, Excel, Outlook and PowerPoint.
- Educated to GCSE level or above.
- Ability to prioritise workload under tight deadlines.
- Good telephone manner and understanding of customer care.
- Ability to work on own and as part of a team.
- Good organisation and administration skills.
- Accuracy and attention to detail.
- Excellent communication/interpersonal skill.
- Ability to liaise at all levels using tact and diplomacy.
- Reliability, Flexibility, Customer focused, Team player, Punctual.
- Enthusiastic with positive "can do" approach.
- Work well during times of pressure.
- Calm nature - even temperament
If this role as a our of hours Helpdesk Operative sounds like something that would be of interest, or you know someone who would be good for the role, please apply or contact Josh at HVAC FM Recruitment.
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