Senior Property Manager
This job has now been filled, check out our latest jobs, on our job search.
Role Overview
My client is a large established property group that is now looking to grow their property management team due to exciting growth and can offer a variety in role depending on experience. Their Property Management department offers a fantastic opportunity for proactive and outgoing administrators to progress their career in a client focussed role that rewards excellent customer service, attention to detail and upselling skills.
Key Responsibilities
* Provide a designated group of client's with property management services encompassing renewals, repairs, deposits and lettings account.
* Deal with enquiries and ensure they are dealt with efficiently and in line with agreed service standards. Refer complex, difficult or legal queries to manager or relevant expert.
* Follow the procedures/process maps for their areas of activities ensuring key time scales are met
* Investigate/ resolve queries and problems. Advise/recommend course of action on property issues
* Maintain and use office systems effectively and update property files and computer data bases
* Issue correct documentation (e.g. letters/legal documents) to relevant parties in a timely manner
* Liaise with third party supplier to arrange works to be undertaken
* Develop and build strong relationships with key Clients and treat them as individuals
* Liaise/negotiate between Landlords and Tenants
* Ensure that all relevant people are kept informed and up to date with progress particularly in relation to client issues / complaints. Manages expectation and ensure you follow up all queries.
* Advise the branch promptly of issues that arise and keep them up to date with all relevant issues
* Takes appropriate action to pre-empt complaints. Takes appropriate action to investigate and resolve complaints.
* Promotes additional services and meet third party referral targets
* Comply with lettings administrative procedures and all relevant legalisation, Codes of Conduct and Practice and Due Diligence procedures
* Develop and apply an understanding of legal requirements
* Seek to continuously streamline and improve current processes and procedures. Actively take on feedback from Clients.
* Total factored property portfolio 200 - 250
Role Bandings
Senior Property Manager (Band 3)
* Total factored property portfolio 220 - 280
* Key releasing
* 30+ calls and equivalent notes
* 3rd party budget; To achieve the below monthly % using welcome calls uploaded, renewal offer agreed and renewal declines as per NG activity log
- Refurbishments 75%
- Insurance 50%
- Removals 50%
* At least 1 PM upgrade
* 75% works orders placed in service standard
Executive Property Manager (Band 4)
* Total factored property portfolio 250 - 300
* Mentoring and training new starters
* 30+ calls and equivalent notes
* 3rd party budget; To achieve the below monthly % using welcome calls uploaded, renewal offer agreed and renewal declines as per NG activity log
- Refurbishments 85%
- Insurance 65%
- Removals 65%
* At least 2 PM upgrade
* 75% works orders placed in service standard
Deputy Team Leader (Band 5)
* Total factored property portfolio 200 - 250
* Responsible for part of team on day to day basis
* Team Leader responsibilities in absence
* Responsible for driving growth in PM instructions
* Negotiating renewals, picking up declines to secure
* Coaching team to achieve 3rd part budget
* Min 50% of team's service standard
Team Leader (Band 6)
* Looking after portfolio during any team shortages
* Overall responsibility for team performance
* Daily monitoring of opportunity log
* Proposing development ideas to improve business
* Team achieving 3rd party budget
* Ensure team service standard are met
* Growth of PM by exceptional service - min 15 units per quarter
We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Jobs of the Week
- Administration 2
- Building Design, Planning, Development 1
- Catering 1
- Construction 25
- Contracts, Projects, Bids 17
- Energy Management 41
- Engineering, Maintenance 323
- Estates, Property 10
- Facilities Management (main) 203
- Hard Services 76
- Health & Safety 3
- Human Resources 2
- HVAC 115
- Management 2
- M&E 142
- Operations 44
- Procurement 1
- Sales & Marketing 1
- Security 1
- Soft Services 9
- Training 1
- Waste Management 1
- Workplace 4