Helpdesk Operative

This job has now been filled, check out our latest jobs, on our job search.

Full Time/Permanent
Soft Services
Hard Services
Front of House
Facilities Management (main)
Engineering, Maintenance
Energy Management
£20,000 to £29,999
£18000 - £22000 per annum
South East
16-11-2020 04:54 PM
Title: Helpdesk Operative

Hours: 37.5hrs Monday- Friday

Salary: £18,000- £22,000

Location: Fareham, PO16 8UT

Type: Permanent


  • Logging reactive issues into our CAFM system, ensuring as much detail is captured to assist the estates team to rectify the problems efficiently.  
  • Categorising of reactive jobs in order to prioritise the engineering maintenance teams based on key questioning of customer and allocating correct contractual KPIs 
  • Management of jobs from start to finish  
  • Contact relevant subcontractor and co-ordinate site visits  
  • Escalate any failure SLA risks to supervisors or managers to gain support and ensure contractual KPI's and SLA's are achieved. 
  • Keep customer updated regarding the make safe and rectification of each job 
  • Close-out on the CAFM system or raising follow-on work orders as required. 
  • Allocate of PPMs to engineers to ensure timely completion in accordance with the contract deliverables 
  • Maintain CAFM system, monitor engineering activity and fault reporting, ensure the fault log is dealt with effectively. 
  • Data inputting of remedial actions job close out engineering commentary  
  • Peer reviews and quality checks of other call handler categorisation and call handling 
  • Updating management weekly dashboards  
  • Raise Purchase Orders, invoicing, and other ad hoc administration. 
  • Provide Holiday Cover for colleagues when required. 

  • Good IT skills, including Word, Excel and Outlook.
  • Raising of purchase orders
  • Concept and Joblogic experience desirable
  • Excellent telephone manner, communication skills and a positive ‘can-do’ attitude to customer service.  
  • Able to work under pressure and to deadlines. 
  • Willingness to learn new skills and embrace procedures.  
  • A team player with the ability to work on their own initiative and as part of a larger team.  
  • Good time keeper, organised and reliable. 
  • Flexible, adaptable and trustworthy.   
  • Smart, presentable appearance, personable and approachable.  

Job Alerts

To save you time checking our site for jobs, why not use our job alert feature that will send you jobs that match the criteria you give us by email. The services is fully controlled by you and your privacy is guaranteed.
Set Job Alerts


Follow this link to see all the jobs we have by recruiters.
View Jobs


Follow this link to see all the jobs we have by employers.
View Jobs