Helpdesk Supervisor
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Full Time/Permanent
Facilities Management (main)
£20,000 to £29,999
£26k - 28k per year
North East
Chester
HSCh
20-10-2020 05:12 PM
17/11/2020 05:12
Helpdesk Supervisor
Chester
Our client is recognised as one of the leading facilities, energy and project management providers in the UK & Ireland. The company operates from a strategic network of regional offices throughout the UK and globally where they have over 400 offices and employ over 70,000 people
They are looking for a Helpdesk Supervisor to join the team based at a large site near Chester. This is a permanent position working Monday to Friday 8am – 5pm
Job Responsibilities
- Supervisor the helpdesk team on site
- Answer customer switchboard calls efficiently and transfer to the correct department
- Maintain CBRE notice boards/ white boards on site (including QHSE).
- Ensure QHSE documentation is maintained and readily available using CBRE systems e.g. Hazard Reports, training & competency records, eLogbooks, PPE, toolbox talks.
- Log tasks on Concept Helpdesk system and assign to the correct engineer
- Monitor CAFM system on site including PPM records and reactives ensuring that we remain within contractual SLA
- Running CAFM Reports as required.
- Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
For more information please call 01745 77218 and speak to Kathy
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