Resource Planner
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Full Time/Permanent
Administration
£20,000 to £29,999
£24k - 26k per year + Overtime
Greater London
Coulsdon
2650
18-09-2020 04:27 PM
16/10/2020 04:28
Resource Planner
Coulsdon
£24,000 - £26,000 per annum
The successful candidate will join a soft services team providing support all over the country for one of the leaders in Industrial Cleaning/Waste Services. The resource planner is responsible for ensuring that all customer jobs are appropriately allocated to Cleaning Operatives and that this is being accurately reflected on the Job Board system. The role also requires the optimisation of regional locations to ensure that Operatives are not travelling excessively to and from jobs.
Responsibilities:
- Efficiently manage & schedule all operative work based on client locations
- Respond to service request calls from the Helpdesk and assign jobs to available operatives
- Act on any emergency/reactive work requests from the Helpdesk to find scheduling options
- Check that all jobs have been completed on Job Watch (Clean) and Pod Father (Waste)
- Complete administrative tasks required to ensure jobs are appropriately signed off
- Finish jobs correctly in order to assist in activities relating to invoicing and billing
- Work with the Head of Operations in solutions to improve the CRM and Job board system
- Ensure that the job board is maintained accurately on a daily basis for all operatives
- Review and reschedule the job board on a daily basis on previous days incomplete jobs
- Monitor any operative holidays in order to ascertain availability for scheduling jobs
- Utilise the HR system You Manage to gather critical data re absence and employee detail
- Pro-actively work with the helpdesk so reactive and planned work is visibly scheduled
- Maintain control on all travel costs by optimising jobs based on employee locations
- Timely escalation of any issues to the appropriate operations management team
- Regular liaison with operatives to monitor daily schedule planned activity is up to date
- Amend schedule to cope with any reported discrepancies from plan
- Work with internal departments such as Commercial in scheduling work where appropriate
- Prepared to work flexibly to deal with emergency demand for evening/weekend work
- Escalate any service failings immediately to the operations and commercial teams
Qualifications/Person Specification:
- Ability to establish and maintain good client relationships, both internally and externally
- Previous working knowledge of planning work schedules for staff to attend jobs
- Excellent communication skills (verbal and written)
- Ability to develop effective working relationships across all levels of management and staff
- Highly customer focused and always looking to deliver a high quality of service for clients
- Good attention to detail and ability to spot issues with data and recommend solutions
- Capable of delegating duties and tasks to other staff
- Flexible and able to react quickly to the needs of the customer
- Ability to deliver quality results under pressure and prioritise work
- Competence in Microsoft Office products especially Outlook, Word and Excel
- Calm, confident manner to handle potentially uncomfortable conversations with staff
- Excellent time management skills and ability to prioritise a demanding workload
- Ability to hold employee and client information in the strictest confidence
If this role as a Resource Planner sounds like something that would be of interest, or you know someone who would be good for the role, please apply or contact Josh at HVAC FM Recruitment.
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