General Services Manager
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Full Time/Permanent
Facilities Management (main)
£40,000 to £49,999
£40000.00 per annum
North East
--Kingston Upon Hull
TFM-P1779
08-09-2020 03:24 PM
2020-10-08
We are currently recruiting for a General Services Manager to join an ever growing team based in Hull. You will be required to manage a team of 30, including Cleaning, Security and Waste. The ideal candidate needs to have HR experience, as well as soft services, maintaining budgets and great management skills.
All CVs must be in English and in Word.
Talent FM are experts in facilities management recruitment. Our sector knowledge is unrivalled and we are passionate about making every stage of the recruitment process as easy as possible for our clients and candidates. You can view all our jobs on our website or join the conversation on twitter, Facebook or LinkedIn.
The Role
- Manage and ensure the delivery teams including but not limited to the Service Desk and suppliers maintain a high level of performance
- Interface with the customers management team and jointly develop and deliver the service as needed.
- Being sufficiently informed and personally involved (meeting senior clients face to face, ensuring sound planning, quality service (audits) and a solid client business relationship.
- Create and maintain strong Client relationships using appropriate communication and information.
- Provide leadership and convey the specific requirements for multi-functional/departmental support to achieve the overall objective such as debt collection.
- Plan, develop, and achieve budget targets along with providing training and necessary legislator updates to staff and customers.
- Deliver profitability on each site in line, or above company budgets.
- Following and enforcing company policies and procedures, particularly health and safety awareness.
- Maintaining control and awareness along with keeping the COO sufficiently informed of the status of portfolio accounts, problems, write-offs, risk, plans and meetings, as well as involving Management personnel at key times.
- Developing and maintaining management toolkits for the effective delivery of an integrated service
- To establish best value and best practice facilities operation with a team of appropriate capability
- To drive quality, innovation and continuous improvement initiatives
- To work with management reports and to undertake management presentations regarding the service.
- To develop multi-tasking routines and the introduction of service management technology for an effective and efficient integrated service
- Provide motivation and conveys the vision and values of the business to the staff whist insuring that the staff works in conformance with company policies and procedures and public law.
- Support the business development team as and when required.
Experience
- Team management and leadership in a customer focused service arena
- Will have previously managed a related support services operation
- Customer service management
- Facilities services management (cleaning, security, maintenance, catering and others)
- Operating a major FM operation
- IT aware
- Health and safety aware with IOSH
- Service Desk Operation
- Worked in a support services team environment or for a service company (Desirable)
All CVs must be in English and in Word.
Talent FM are experts in facilities management recruitment. Our sector knowledge is unrivalled and we are passionate about making every stage of the recruitment process as easy as possible for our clients and candidates. You can view all our jobs on our website or join the conversation on twitter, Facebook or LinkedIn.
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- Contracts, Projects, Bids 18
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