General Services Manager

Full Time/Permanent
Facilities Management (main)
£40,000 to £49,999
£40000.00 per annum
North East
--Kingston Upon Hull
08-09-2020 03:24 PM
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We are currently recruiting for a General Services Manager to join an ever growing team based in Hull. You will be required to manage a team of 30, including Cleaning, Security and Waste. The ideal candidate needs to have HR experience, as well as soft services, maintaining budgets and great management skills.

The Role

  • Manage and ensure the delivery teams including but not limited to the Service Desk and suppliers maintain a high level of performance
  • Interface with the customers management team and jointly develop and deliver the service as needed.
  • Being sufficiently informed and personally involved (meeting senior clients face to face, ensuring sound planning, quality service (audits) and a solid client business relationship.
  • Create and maintain strong Client relationships using appropriate communication and information.
  • Provide leadership and convey the specific requirements for multi-functional/departmental support to achieve the overall objective such as debt collection.
  • Plan, develop, and achieve budget targets along with providing training and necessary legislator updates to staff and customers.
  • Deliver profitability on each site in line, or above company budgets.
  • Following and enforcing company policies and procedures, particularly health and safety awareness.
  • Maintaining control and awareness along with keeping the COO sufficiently informed of the status of portfolio accounts, problems, write-offs, risk, plans and meetings, as well as involving Management personnel at key times.
  • Developing and maintaining management toolkits for the effective delivery of an integrated service
  • To establish best value and best practice facilities operation with a team of appropriate capability
  • To drive quality, innovation and continuous improvement initiatives
  • To work with management reports and to undertake management presentations regarding the service.
  • To develop multi-tasking routines and the introduction of service management technology for an effective and efficient integrated service
  • Provide motivation and conveys the vision and values of the business to the staff whist insuring that the staff works in conformance with company policies and procedures and public law.
  • Support the business development team as and when required.


  • Team management and leadership in a customer focused service arena
  • Will have previously managed a related support services operation
  • Customer service management
  • Facilities services management (cleaning, security, maintenance, catering and others)
  • Operating a major FM operation
  • IT aware
  • Health and safety aware with IOSH
  • Service Desk Operation
  • Worked in a support services team environment or for a service company (Desirable)

All CVs must be in English and in Word.

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