Account Manager
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Full Time/Permanent
Operations
M&E
Hard Services
Facilities Management (main)
Engineering, Maintenance
M&E
Hard Services
Facilities Management (main)
Engineering, Maintenance
£50,000 to £74,999
£50k - 60k per year
East of England
Hertfordshire
2555
31-07-2020 12:09 PM
28/08/2020 12:10
Account Manager
Hertfordshire
£60k + Bonuses
One of our largest and leading clients in the FM industry is looking for an Account Manager to join them on a educational contract, the ideal candidate will have previous experience in the educational sector and PFI/PF2 experience, with a strong technical and hard services background.
As one of the leading FM companies they can offer a fantastic package with salary, bonuses, benefits, private health care scheme and much more.
Responsibilities
Customer
- To deliver an exemplary customer experience by developing positive and sustainable relationships, understanding and aligning to the customer's insights and values and providing clear and rewarding customer interactions.
- To balance service delivery and account development, driving continuous improvement to enhance the customer benefit through meeting or exceeding performance delivery.
- To ensure that all colleagues understand the customer proposition, maintain a positive brand perception and uphold the customer brand, facilitating an environment to work in partnership with the customer.
- To provide a balance between achieving the best for the customer and profitability for the contract.
People
- To create a high performance environment aligned to client's culture, values and behaviours, achieving success through motivating and engaging teams, reward and recognition, performance management and talent and succession planning.
- To effectively performance manage, clearly defining, assigning and reviewing responsibilities regularly and utilising established processes and procedures.
- To nurture talent, establish succession and retention plans and manage people development by providing support, guidance and mentoring.
- Promoting a culture of wellbeing, embracing diversity and inclusion and enhancing collaboration and innovation across the business.
- Ensuring HR policies and procedures are applied fairly and consistently and a level of resource management is maintained to competently meet contractual and legal requirements.
Health and Safety, Quality and Sustainability
- To build and embed a zero tolerance, accident free, culture of safe behaviour by remaining visible with a fully committed and proactive approach and ensuring health and safety systems and processes are implemented, monitored and reviewed.
- To promote an environment of operational excellence through continuous improvement and innovation.
- To ensure that products and services are delivered sustainably, considering the beneficial impacts on society and the environment.
Financial and Commercial
- To fully understand the account commercial contract, identifying and accounting for risks and liabilities and complying with commercial governance.
- To understand financial reporting systems, challenging performance, reviewing costs, approving financial submissions and initiating profit improvement plans to achieve or exceed expectations.
- To oversee and regularly review budget and forecast creation, income recovery, cost recognition and cash collection controls and deliver the P&L on time and to budget.
Operations
- To ensure adherence to all contractual standards, specifications and legislation, monitoring operational performance and avoiding KPI deduction through data utilisation.
- To ensure that processes, tools, equipment, resources and all necessary training and supervision are in place to allow teams to carry out their duties safely.
Strategy and Business Development
- To create, deliver and review an annual business plan for the account while developing the customer offer through collaboration with client colleagues.
- To actively seek organic growth and maximise shareholders profit by opportunity seeking, spending wisely and understanding changes to legislation and working practices.
What we are looking for
Knowledge/Experience
- Experience of working in a similar role with a portfolio in excess of £5m per annum - essential.
- Educated to degree level or equivalent - ideally with a hard services/engineering background.
- Significant management, leadership and commercial experience at senior level in complex and multi-stakeholder organisations within the PFI/PF2 arena.
- Demonstrable evidence of developing and sustaining a customer focussed culture - essential.
- Proven track record of successful financial and commercial management - essential.
- Considerable experience in leading and motivating high performance teams.
- Experience in managing contracts to achieve high quality services and outcomes- essential.
- Able to understand contract obligations and corporate governance in detail, conveying the appropriate aspects to team members - essential.
- Able to recognise the development needs of self and others and utilise this to achieve the best outcome.
If this role as an Account Manager is of interest please apply or alternatively call the office on 0208 092 6500 and ask for Dom.
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