Waterside Manager - Marina Manager
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The Role: Waterside Manager / Marina Manager
Location: London
Salary: £40,000pa + Bonus + Benefits
Sector: Property
I am working with a unique client who have the customer at the heart of their business.
This a Management role with a difference! Are you at home by the water? Do you long for a working environment away from the confines on 4 walls? Are you passionate about boats? This could be for you…
The Role:
The role is to drive business performance of all the individual business units in your area by supporting, mentoring, and auditing the local managers / supervisor to ensure the delivery of occupancy targets /mix & all other business income streams. Effective management on all operating costs and to improve customer satisfaction & scores, measured against business KPI’s.
Key Responsibilities:
You are responsible & accountable for the Operational and Commercial performance of two sites, ensuring you maximise their sales and profitability. You will be required to lead, motivate and inspire your teams to create a world class service for every one of your customers.
Give off good vibes:
Make every moment matter by being focused on building a culture of giving the best in class customer service across all your team members.
Ensure every customer interaction counts, ensuring customer complaints are dealt with effectively and efficiently, through face to face, telephone & email.
Get on-board together:
Behave as one crew working collaboratively to achieve one goal.
Flex your leadership style to stretch, influence and challenge effectively to get the most from your teams.
Coach, develop and mentor your teams at all levels to deliver high performance.
Manage relationships with key stakeholders to support your sites.
Make it happen:
Develop the sales capability of your site to achieve and exceed the overall business plan.
Responsible for the P&L control ensuring the expenditure is controlled to maximise profit.
Take pride, take accountability, own and follow through initiatives in your site to ensure your team are all working to the same goal.
Maintain compliance and governance throughout your sites.
Key skills and behaviour required:
To demonstrate and record high performing teams and to drive organisational change.
To have experience in running multi-sites.
A strong results-orientated professional with a proven track record.
Proven track record with delivering the best in class customer service.
Behaves as one team with strong leadership skills to motivate and engage.
Strong commercial and financial acumen.
Qualifications & Experience
Minimum 2 years’ experience in a supervisory or management role
Health & Safety Training - 2 day awareness (Minimum)
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