Helpdesk Co-ordinator
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Administration
- Helpdesk Co-ordinator
- £20,000 -£23,000
- Wakefield city centre
- Permanent
We are currently recruiting for a Helpdesk Co-ordinator to join a well-established and growing company based in Wakefield. The Helpdesk Co-ordinator will take incoming calls regarding reactive breakdowns and guarantee the smooth running of the engineering job flow, booking in jobs with both in house engineers and subcontractors as well as following up the work with clients to ensure high levels of customer satisfaction.
This is a busy role working on a helpdesk that works with a varied and busy clientele including schools, retail, student accommodation, restaurants, offices etc.
As the Helpdesk runs from 7am - 10pm, the role will be either 7am - 4pm or 1pm - 10pm with an hour for lunch, there is also a shift enhancement on top of the salary for the later shift.
Main duties of the job:
The main duties of the role include:
- Taking incoming calls
- Allocating engineers to jobs
- Adding and updating progression notes on jobs
- Closing jobs once completed
- Speaking to engineers and subcontractors to book work in
- Following up with the customers to make sure they are happy with the work
This is an exciting time to join an expanding company, with the potential for progression in the future.
Benefits of the role include:
- 23 days holiday + 8 bank holidays rising to 25 after 2 years
- Pension Scheme
- Parking available locally for a subsidised rate of around £50 per month, however the role is central and easily accessible by both train and bus if preferred.
- 'My Benefits' Page that provides discount on high street retail etc.
The ideal candidate:
- Ability to prioritize work
- Have scheduling experience
- Work well under pressure
- Previous experience working on a busy helpdesk
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