Help Desk Scheduler
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Full Time/Permanent
Administration
£20,000 to £29,999
£20k - 22k per year + Benefit package
West Midlands
Coventry
HDSoli
09-03-2020 03:15 PM
06/04/2020 03:15
We are currently recruiting, on behalf of our client who are arguably one of the largest Facilities and Estates Maintenance companies in the World, for a Helpdesk Scheduler to join their team in the Solihull office.
Position Overview
To provide a polite and helpful client contact, ensuring that response times are met by service providers. Carry out necessary administrative duties, produce & submit reports in a timely manner.
Responsibilities
- Respond to customer calls in a polite, professional & timely manner
- Raise job on helpdesk system(s) at the time of the call, contact the appropriate service provider/contractor and provide relevant information in line with client service specification
- Use radio technology as & when required as a method to liaise with service providers for specific contracts
- Respond to emails in a timely manner
- Follow up of open jobs to completion
- Identify appropriate engineer / sub-contractor to attend job in a timely manner in line with KPI’s
- Gain necessary approval/authorisation when spend limits are reached
- Raising purchase orders for suppliers & sub-contractors
- Provide clients with status updates as necessary for the jobs reported
- Provide ad hoc reports as requested
- To be the responsible person for specific contracts & assist with training within the team
- To maintain data within the helpdesk system
- Manage bookings for all meetings and conference rooms, ensuring that any requests for special arrangements are recorded and actioned
- Record complaints and immediately bring to the attention of the relevant Manager with action taken
- To ensure user guides are kept up to date for contract responsible for and ensure the team is aware of current & new processes
- Perform any other reasonable duties when requested
- To be the first line of contact to resolve client issues and events
- Follow the Disaster Recovery step by step procedure & take necessary action as stated within this DRP document
- Provide support to team members to ensure emails & telephone calls are actioned in a timely manner
- Perform any other reasonable duties when requested
What we are looking for
- Ideally worked in a Help Desk/schedulling role previously
- Knowledge of the Facilities Maintenance or Engineering Sector
- Experienced using CAFM systems
If this role is of any interest please apply online or call 01745 772218 and ask for Jamie
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