Facilities Management - Regional Centre Delivery Manager

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Full Time/Permanent
Estates, Property
£30,000 to £39,999
£30,880 - £34,310
North West
27-02-2020 02:23 PM
Are you looking for an organisation that cares about the work-life balance of its workforce? An employer who offers progression opportunities and outstanding training? Well look no further!

Life moves fast at HMRC which is why we are the largest Landlord in Government! We’re looking to recruit Property Specialists, Project Managers, Facilities Managers and Engineers along with candidates with expertise in a wide range of property related services that can work at pace in a fast paced and agile workplace.
The Role

To ensure delivery of an excellent facilities management service to our customers for both Hard and Soft FM Services in order that customers can perform at their best, enabling the delivery of HMRC business objectives.

ResponsibilitiesThe key areas of responsibility are recognised as but are not limited to:

- Provide a visible presence for our customers ensuring the best quality of service and excellent customer communications

- Work with Project Delivery, plan and support project delivery and office closures

- Support the mobilisation of new service providers and de-mobilisation of existing suppliers

- Collate and inform appropriate management information to enable the effective management of the estate and suppliers

- Identify and manage customer service and FM risks

- Manage and develop staff

Our Requirements

- Experience within a facilities management / contract management function

- Clear demonstration of FM Skills in both meeting customer needs and managing supplier relationships

- Contract/Supplier Management

- Demonstration of strong customer relationship management and customer service ethos

- Understanding key performance related schedules within contracts including assurance of Key Performance Indicators/Service Level Agreements


- IWFM Level Certificate 4 or equivalent is mandatory.

- You must be able to demonstrate previous experience in a relevant facilities management post.

Our Offer

- We offer you structured personal development, progression opportunities, and outstanding training with some of the most experienced professionals in our industry who are on hand to share their expertise and support. While we work hard, we respect your work-life balance, with flexible working conditions reflecting the best in the sector.

- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Working Pattern

- To achieve our Customer Service ambitions the successful candidate for this vacancy will be expected to work full-time, 5/7 contract only. This would see staff routinely working Mon-Fri but allow flexibility for evening and weekend work.

- In addition to this, you will need to be available for out of hours ‘On Call’ as needed in order to respond to any incidents.

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