Operations Director - Cleaning Services
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Full Time/Permanent
Soft Services
£75,000 to £100,000
£70k - 80k per year + Benefits
All London
London
WB082
15-01-2020 10:11 AM
12/02/2020 10:11
Operations Director - Cleaning Services
London with travel nationwide
£70,000 - £80,000
Our client is currently recruiting for a National Operations Director manage and lead a number of premium client contracts across the UK.
You will deliver exceptional quality services to our clients, whilst working within the senior management team to help drive this growing the business.
Role
- Provide support for the Operations team, Site Supervisors & Staff in ensuring that the site is run with operational quality and financial effectiveness.
- Responsible for all day to day aspects relating to the management and maintenance of the cleaning service within the contract specification to the agreed performance, qualitative and financial targets.
- Carry out scheduled cleaning audits to monitor and manage cleaner’s performance and adherence to Company standards as per the requirements of the contract
- Liaise with the Cleaning Operatives to identify training required to implement the standards to facilitate the running of contract and deliver training as required.
- Comply with all Company & Client policies and statutory regulations relating to Health & Safety, safe working practices hygiene, cleanliness, fire and COSHH.
- Communicate well and demonstrate a pleasant, polite, efficient, caring and friendly service to customers and clients in all areas of service.
- Develop and execute the overall Business Unit Strategy around client mix, profit expectations and sales mix to generate growth
- Meet client needs and exceed expectations through innovations, without incurring additional costs where possible
- Effectively manage budgets, profitability and cost within a specified client base
- Influence the sales team to bid for business, that can be delivered.
- Bringing new ideas, energy and enthusiasm to the wider team,
Person
- Previous Operations experience within the cleaning or service industry
- Outstanding communication and interpersonal skills effective at all levels along with excellent people management skills
- Ability to work under pressure
- Committed, motivated and passionate about people and service delivery
- Strong business leadership skills combined with a solid background and experience in the Hospitality or Housekeeping industry would be highly desirable
- A high level of numeracy and a full understanding of financial reporting formats, and detail profit and loss statements
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- Administration 2
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- Construction 20
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- Energy Management 30
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- Front of House 1
- Hard Services 74
- Health & Safety 3
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- Operations 43
- Procurement 1
- Sales & Marketing 1
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- ICT, Technical 1
- Training 1
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