Hard Services Facilities Manager

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Full Time/Permanent
Facilities Management (main)
£40,000 to £49,999
£40k - 45k per year
Greater London
East Bedfont
06-12-2019 04:29 PM
03/01/2020 04:29

We have teamed up with a leading global provider of integrated facilities and corporate real estate Management Company in search of a Hard Services Manager. We are recruiting a Hard Services Manager to join the team located in Bedfont Lakes. The successful Hard Services Manager will be responsible for all FM services relating to account's Bedfont Lakes and will act as the key contact for those users. The Hard Services Manager will work closely with the onsite M&E and Fabric teams and be responsible for managing all 3rd party suppliers on site for Hard services.

Key Facts:

  • Position available due to internal promotion
  • £40-45k
  • Static
  • 4 direct reports
  • Modern site on Bedfont Lakes
  • Free parking on site (or free shuttle service to station)
  • On site gym & restaurant
  • Monday-Friday
  • 8am-5pm

Facilities Manager Role Summary:

  • Provide a positive, professional and seamless link between the various supply partners supporting the Bedfont Lakes estate whilst being at the forefront of customer relationships in the site/s
  • Ownership and proactive management of the conference rooms and associated services
  • Responsible for FM standards and delivery through KPI's/SLA's
  • Responsible for adherence to QHSE processes and procedures
  • Understand local account’s Business Continuity Plan and provide support where required
  • Maintain regular contact with client and building occupants by developing business relationships
  • Monitor customer perception and satisfaction through VOC and customer sentiment programs
  • Continually review and improve customer service
  • Undertake co-ordination of ad hoc project work and events
  • Effective use of account’s and IT systems as required and co-ordination of internal office systems and data management
  • Focus on effective Purchase Order management
  • Ensure the timely delivery of information for monthly reports
  • Ensure opportunities for additional works are realised whilst deputising duties as necessary
  • Aid the implementation of effective communication processes across the FM team
  • Other duties that may be required and which are considered by the line manager to be consistent with the level and the general responsibilities of the post
  • Maintain good working knowledge of contract scope and Ensure H&S and Environmental standards are met
  • Undertake regular Health & Safety Inspections, Audits and Housekeeping Tours
  • Maintain a safe working environment within the areas of responsibility, compliance to BS 14001, 18000, review RAMS for all work on site and participate in incident management
  • Maintain a good working knowledge of relevant Health & Safety legislation; Undertake risk assessments and accident Investigations and implement subsequent action plans
  • Monitor Helpdesk and report systems to ensure SR/ PPM compliance to KPI’s
  • Effective use of account’s systems as required, such as ‘Super User’ ability for Telepresence and Citrix systems

Experience Required:

  • Relevant experience in a similar facilities role or customer service environment
  • Demonstrate experience in dealing with customer service and exhibit key skills within this area
  • Good H&S knowledge and PC literate i.e. Microsoft systems
  • Excellent communication and influencing skills
  • Diplomatic, tactful and approachable with sound problem-solving ability
  • Business minded, change orientated and proactive with willingness to learn new systems and procedures
  • Self-motivated, resourceful and resilient
  • An integrator and strong team player who can inspire others to work together

If our Facilities Manager role is of interest, please call or message Josh on 020.809.265.00

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