Helpdesk Advisor - late shift
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- Helpdesk Administrator
- £20,300
- Central Leeds
- 1-2 Months temp leading to perm
- Later shift - 12 noon - 9pm
My client is looking for a Helpdesk Administrator in central Leeds, you will be working with a large nationwide client with sites across the UK - the customer is a high-profile retail client and so a high level of service is required for this role.
In the role of Helpdesk Administrator, you will work as part of a wider team taking incoming calls from customers and manage the planned and reactive maintenance for all Engineering issues, including maintenance and calls on Electrical, Air-conditioning, Plumbing and Gas issues. across the contract. You will be providing all back-office administration in support of the contract.
The vacancy is on the late shift so you will be working 12 noon - 9pm. The days of work are Tuesday to Saturday, days off on Sunday and Monday.
Duties include:
- Taking calls from customers and booking in engineers to breakdowns
- Raising Purchase Orders
- Invoicing
- Managing the company's CAFM system
- Processing Engineer's timesheets and invoices
- Managing orders with subcontractors and suppliers
- Running reports and metrics
- Pulling together info for management meetings
- Analysing performance data
- Tender documentation and project work
- Maintaining SQHE documentation
- Assisting the Account Manager and Helpdesk Manager with any other associated paperwork
- The hiring company are passionate about growing talent in-house and so if you have ambitions to progress within a business this a great place to start. Opportunities for further training and promotion are regular here as the business has a robust and steady growth.
The ideal candidate:
The client is looking for someone who possessed the following skills and experience:
- Previous experience in a helpdesk or administration role
- Advantageous to have previous experience in the alarm sector
- Polite telephone manner
- High standard of written English
- Excellent communication skills
- Personable and polite
- Good prioritisation skills
- Works well under pressure
- Previous experience working in an FM is desirable
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