Account Manager (Soft Services)
This job has now been filled, check out our latest jobs, on our job search.
Account Manager (Soft Services)
Burton on Trent
£35,000
The Company
You have the opportunity to work for one of the leading facilities management companies in the World. They have over 12,000 employees serving clients in over 70 countries; they have a turnover of £1 billion with a portfolio numbering over 750 clients.
They specialise in providing mechanical and electrical building services, building fabrics repair and soft services to multiple sectors inclusive of commercial offices, education, critical environments, retail sites, shopping centres, local authorities, distribution and logistics, manufactures.
The Role
This role is responsible for the account management for all soft services for our client's brewery contract in Burton on. You will oversee all cleaning, security and pest control services across the account; liaising with the client to maintain and develop the account.
Responsibilities:
As an Account Manager - Soft Services your duties will be to:
- Plan, organise and control contract operation an delivery
- Develop and maintain customer relations
- Ensure client queries are dealt with effectively and quickly ensuring client satisfaction
- Recruit, motivate and train (induction and on-going) employees
- Ensure full adherence to company policies and procedures
- Ensure budgets are adhered to
- Ensure monthly time sheets are collated and returned by the appropriate deadlines and as per payroll instructions.
- Ensure cleaning materials, consumables and equipment on site are properly controlled, managed, maintained and available for use
- To ensure all employees report to work in uniform
- Identify areas of improvement within your business area in relation to productivity, improvement in allocation of hours and any other areas that effect monthly results.
- To ensure that any site specific security procedures are followed correctly.
- Host staff meetings and hold Health and Safety tool box talks.
- Deal with all staff performance, disciplinary issues in line with company procedures.
- Carry out Health and Safety Audit
- To communicate within the department and inter-department as necessary.
- Represent the company in a professional manner at all times
The Successful Applicant
- Excellent verbal and written communication skills
- Self-motivated with professional demeanour
- Previous Management experience
- Excellent Interpersonal and Customer Service Skills
- Accurate data recording
- Competent IT Skills- use of MS Word and Excel
- A full clean driving licence
- Full BICS Training(Preferred)
- Working knowledge of ISO processes and procedures
If you are interested in this account manager role please apply with your updated CV or call Paul Howes on 01745 772218.
Jobs of the Week
- Administration 2
- Building Design, Planning, Development 1
- Catering 1
- Construction 19
- Contracts, Projects, Bids 13
- Energy Management 30
- Engineering, Maintenance 243
- Estates, Property 12
- Facilities Management (main) 169
- Hard Services 71
- Health & Safety 3
- Human Resources 2
- HVAC 84
- Management 4
- M&E 113
- Operations 44
- Procurement 1
- Sales & Marketing 1
- Security 1
- Soft Services 9
- Training 1
- Waste Management 1
- Workplace 3