Alarms Administrator
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Full Time/Permanent
Administration
£20,000 to £29,999
£23k per year + pension, holidays, promotion
Yorkshire
Leeds
1183
18-07-2019 10:50 PM
15/08/2019 10:50
- Alarm Administrator
- £23,000
- Central Leeds
My client is currently recruiting for an Administrator to work alongside the helpdesk team who manage an alarm and security provision for an FM helpdesk. The helpdesk team will take calls from commercial clients whose alarms have been activated -this could be security, fire or panic alarm. It will then be investigated by the administrator as to whether this was a genuine alarm or a faulty one. The role of the administrator is then to liaise accordingly with the client and with the police if the alarm is genuine or with an engineering team if faulty to investigate and rectify the issue as well as completing all associated paperwork. The role is 40 hours, 8am - 5pm, Monday to Friday.
MAIN DUTIES AND RESPONSIBILITIES
- Police liaison (day-to-day administration - police letters, applications and regular audits)
- Customer liaison
- Telephone enquiries (customers, police and operations)
- Operational Team liaison for feedback
- Database administration
- Performance reports
- Ad-hoc reports
- Finance (Cheque ordering/raising PO/invoice matching)
- New contract mobilisation
- Familiar with daily operations and the specific scope of the contract
- Self motivated & able to manage own tasks/workload in accordance with the role & requirements
Person Specification
- Ability to work in a fast-paced environment
- Attention to detail
- Proactive approach to work
- Good problem-solving abilities
- Able to work unsupervised at times
- Experience within FM or Alarms would be very advantageous.
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