Care Home Coordinator
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My client is looking to hire a care home coordinator to start with them ASAP! You will be responsible to ensure effective and profitable rostering of care staff and monitoring of the high delivery of domiciliary care to all customer whilst supporting the Branch Manager in the strategic business growth in line with annual budgets.
This is a full time permanent role. Previous experience is required in a similar role, you will be required to work alternate weekends on a pro rata basis. Ideally you will hold a driving license although if you have care home experience please still apply and the client could potentially look past this.
Principal Responsibilities of the care coordinator:
- Ensure weekly schedule deadlines are met and Personal Assistant Rosters are sent out in a timely manner.
- Adequate staffing levels to be maintained always working with recruitment partners to ensure this happens
- Assist in ensuring staffing levels are managed to achieve the budgeted margin
- Keep Coldharbour up to date with relevant information, ensure all information entered into the business rostering system is accurate and relevant
- To ensure customer continuity of PA when scheduling and ensure individual packages are scheduled as logistically as possible and provide Personal Assistants with the time to deliver outstanding customer service and comply with legislation.
- Managing and clearing all high-level alerts which could cause a risk to lone worker or service failure when on call.
- Manage new referrals efficiently, aiming for a 24 hour turn around
- Work in partnership with the Care Branch Manager in the delivery of profitable packages within Audley Care
- Assist the Care Branch Manager in the process of customer liaison; ensuring communication lines are open through Personal Assistants, customers, relevant authorities and management teams
- Ensure the relevantly trained Personal Assistant delivers the care required by each customer
- Participate in the On -Call rota to include a minimum of one night in the week and one weekend in four.
- Ensure that relevant legislation is adhered to throughout the team to the best of your ability
- Assist in ensuring all costs are considered to meet the budgetary requirements
- Ensure all referrals are reviewed for profitability levels and quoted in a timely manner
Actively seek new opportunities of business to ensure the budget and KPI's are in line with monthly
Skills and Experience:
- Previous experience of Domiciliary Care Coordinating
- Self-motivated to learn new skills and to impart to others
- Understand the process and requirements of the Care Certificate
- To understand the CQC KLOE expectations and to be able to use these in conversations to improve service provision and quality of care
- Strong communication skills
- Good levels of literacy and numeracy as well as written and oral English
- You should be able to identify priorities and manage time effectively
- Personal presentation and Hygiene should be to a high standard
If you would like to apply for this role please get in touch ASAP.
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
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