International Account Manager
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Account Director (Facilities Management) - International - £90 to £120k plus package
One of the World's leading Facilities Management Service Providers is urgently seeking an experienced Facilities Account Director to join them on an exciting International contract. The role will be based in the London office for 2 days a week with regular travel to EMEA. We seek someone with excellent client relationship skills who is capable of managing a dynamic account. You must have experience of both TFM and Real Estate particularly within the Hard Services sector. Strong Leadership skills are required.
Role summary
An exciting opportunity has arisen for a customer focused Account Director to join our Integrated Facilities Management business. The Account Director will take full responsibility for total facilities operations across a portfolio of approx. 40 sites in Europe spread across for our client who are a high profile blue chip multi-national firm. The successful Account Director will be accountable for the overall contractual facilities management performance across the region for the account.
Responsibilities:
- Delivery of total facilities services to the highest standards achievable
- Setting the standards for quality and efficiency at the clients sites across EMEA
- Management of effective cost and quality controls
- Ensure compliance with Company policies and standard of conduct, local laws and ethics and guidelines set by the clients' organisation.
- Ensure that the other personnel involved with the clients Account work in full compliance with local company and labour laws, as well as our global policies and procedures and within the structure detailed for the account.
- Ensure that there is no downtime with critical services.
- Achieve a high level of Client satisfaction by providing an excellent service and attend to client complaints and resolve them promptly.
- Practice diligent preparation / follow-up, i.e. personally checking things out, being well prepared for client meetings, provide timely delivery of services.
- Instil in their staff the above values.
- Communicate clear goals and objectives to staff.
- Lead, motivate and galvanise staff to achieve business targets.
- Help nurture a quality team that consistently achieves business targets.
- Provide guidance and coaching to staff.
- Reward hard work and positive results.
- Demonstrate commitment to the client's objectives.
- Keep abreast of developments affecting the client and its business.
- Understand the client's mission and goals.
Requirements:
- Can be based anywhere in Europe providing the candidate can be based in the London office 2 days per week
- Track record in delivering total facilities management solutions; handling complex account structures, running multiple operational FM teams, across multiple locations and countries.
- Has had success in navigating International business environments
- Has experience in translating client needs into existing or new business growth
- Understands key Technical Processes and impact on delivery of services
- Strong background within the Hard Services sector
- Strong Presentation, Interaction and Communication skills
- Able to drive account delivery optimization and continuous improvement/transformation
- Must have experience working on international contracts
If this role is of any interest please apply with your CV or call Jamie on 01745 772218
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